VentiPaw Support

Help for pet owners using VentiPaw to monitor cardiac health.

Frequently Asked Questions

How do I log a breathing rate?

Open the Breathing tab and tap Start Session. Tap the large button once for each breath your pet takes. VentiPaw counts for 30 or 60 seconds (your choice) and saves the result automatically when the session ends.

What is a normal resting respiratory rate for my pet?

For most dogs and cats, a resting respiratory rate below 30 breaths per minute is considered normal. VentiPaw shows breed-specific reference ranges on every reading and on the history chart so you always know what normal looks like for your specific pet. Always consult your veterinarian if you are concerned about a reading.

How does camera breathing detection work?

Camera mode (VentiPaw Pro) uses the device camera or LiDAR sensor to detect chest movement without any physical contact. Point the camera at your pet's side while they are resting. The detector analyses motion between frames to count breaths automatically. No images or video are saved — all processing happens on-device in real time.

How does Heart Listen work?

Hold your phone gently against your pet's chest and tap Start Session. The microphone listens for heartbeat sounds during a 30-second session. The result shows an estimated heart rate and flags any detected irregularities for follow-up with your vet. No audio is recorded or stored — all processing is on-device.

How do I generate a vet report?

Open the History tab, tap the share button in the top-right corner, and select Generate PDF Report. You can choose a date range and then share the PDF via email, AirDrop, or any other app.

How do I restore VentiPaw Pro after reinstalling?

Open VentiPaw and navigate to the Pro upgrade screen (tap Unlock Pro from any gated feature). Tap Restore Purchase at the bottom of the screen. Your previous purchase will be restored automatically through your Apple ID at no additional charge.

If Restore Purchase does not work, ensure you are signed in to the same Apple ID used for the original purchase. Go to Settings → [Your Name] → Media & Purchases to verify.

My data is missing after reinstalling — how do I get it back?

VentiPaw uses iCloud to back up and sync your data. If iCloud sync is enabled, your data will restore automatically when you sign in with the same Apple ID and reinstall the app. It may take a few minutes to sync fully after the app opens.

If your data has not appeared after a few minutes, try the following:

• Check that iCloud Drive is enabled: Settings → [Your Name] → iCloud → iCloud Drive
• Make sure VentiPaw has iCloud access: Settings → [Your Name] → iCloud → Apps Using iCloud — VentiPaw should be listed and turned on
• Open the app and wait 2–3 minutes — large data sets can take longer to sync
• Restart your device and reopen the app

How do I sync data between two devices (e.g. iPhone and iPad)?

Sign in to the same Apple ID on both devices, ensure iCloud Drive is enabled on both, and open VentiPaw on each. Data syncs automatically through your private iCloud account. Changes made on one device typically appear on the other within a minute.

Why isn't my medication reminder firing?

Medication reminders require VentiPaw Pro. If you are a Pro user and reminders are not arriving:

• Check that notifications are enabled: Settings → VentiPaw → Notifications — Allow Notifications should be on
• Ensure Do Not Disturb or Focus mode is not silencing VentiPaw notifications
• Open the medication and confirm a scheduled time is set — reminders only fire for medications with a time configured
• Check that the medication is marked Active — inactive medications do not send reminders

How do I delete my data?

To delete all app data, delete VentiPaw from your device. If iCloud sync is enabled and you also want to remove the iCloud copy, go to Settings → [Your Name] → iCloud → Manage Account Storage → VentiPaw and delete the data there as well.

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